Help Center

Service Introduction After purchasing DJI Care Refresh, you can have your product replaced for a small additional cost when it comes to accidental damage or flyaway. DJI Care Express is an option that DJI will ship a replacement product to you upon receiving the damaged after you have paid the replacement

How to check the status of the purchased DJI Care Refresh? You can conveniently access various product information, such as activation time, DJI Care Refresh validity period, remaining replacement times (including remaining Flyaway Coverage), warranty period, repair service history records, and Flyaway

Issue Descriptions The robot's battery has a large voltage difference, indicating battery damage. Task Complete. Solution Press and hold robot start button for 5s to power off, place back to base station, then restart task. If the issue cannot be resolved after going through the above steps

Issue Descriptions The robot mop pad shaft is entangled with debris or the mop pad motor is overloaded, preventing the robot from mopping. The cleaning task has been paused. Solution 1. Flip the device over to inspect and remove any debris tangled on the mop pad. 2. Place the robot on an open floor

Issue Descriptions There is an obstacle in front of the base station or the robot buffer bumper is stuck, the sensor is blocked, and the robot cannot leave the base station, causing the task to pause. Solution 1. Clear obstacles in front of base station and make sure robot can enter and exit normally

Issue Descriptions The robot navigation obstacle avoidance module is abnormal, affecting the furniture detection functionality. The task has ended. Solution Press and hold robot start button for 5s to power off, place back to base station, then restart task. If the issue cannot be resolved

Issue Descriptions When the robot's battery level is below 10%, the robot will return to the base station to charge, and the cleaning task will be paused. Solution Robot will automatically start charging when it returns to the base station, and will resume cleaning automatically once the battery

Issue Descriptions There is a room area in the current task that is too large. The robot will skip cleaning rooms with excessively large areas. Solution Manually split rooms with excessively large areas in the map settings feature within the app. If the issue cannot be resolved after going through

Issue Descriptions The float ball mechanism of the base station water tank malfunctioned, resulting in base station overflow. Solution 1. Open waste water tank lid and check if float is stuck. 2. Check and clean the drain pipe to ensure it is not clogged. 3. Unplug base station power cable,