Help Center

Aircraft and Remote Controller Firmware Update Use DJI Pilot 2 or DJI Assistant 2 (Inspire Series) to update the remote controller, aircraft, and other connected DJI devices. Using DJI Pilot 2: 1. Power on the aircraft and remote controller. Ensure the aircraft is linked to the remote controller, the

Issue Description The DJI Fly app prompts “Gimbal stuck (Error Code: 40002)”.   Possible Causes of Issue 1. The aircraft is powered on when the aircraft arms are folded or the gimbal protector is not removed. 2. The gimbal is stuck by foreign matter.   Solutions If a microSD card is installed

Backup the files of the device before restoring the factory settings.   Via DJI Fly Applicable Products • DJI Mavic Series: DJI Mavic 4 Pro, DJI Mavic 3 Pro, DJI Mavic 3, DJI Mavic 3 Classic • DJI Air Series: DJI Air 3S, DJI Air 3, DJI Air 2S, Mavic Air 2 • DJI Flip Series: DJI Flip • DJI Neo

What information can be found? Visit Device Info Inquiry to check your device information, such as the activation time, warranty period and the status of the service plan.  * DJI Mic Series and DJI Power Series are ready to use without activation.   How to Check Device Info   Follow any of the

Service Introduction After purchasing DJI Care Refresh, you can have your product replaced for a small additional cost when it comes to accidental damage or flyaway*. DJI Care Express is an option that DJI will ship a replacement product to you upon receiving the damaged after you have paid the replacement

No tripod is included in the official accessories of Osmo Action 5 Pro/Osmo Action 4/Osmo Action 3. If you need to use Osmo Action 4/Osmo Action 3 with a tripod, you can follow the instructions below: Method 1: If Osmo Action 5 Pro/Osmo Action 4/Osmo Action 3 is used with an Osmo Action 1.5m Extension

Position of the MicroSD Card Slot DJI Mavic 4 Pro The microSD card slot is located next to the USB-C port at the tail of the drone, as shown in the following figure:  DJI Flip The microSD card slot is located on the rear of the unit above the USB-C port at the tail of the drone, as shown in

If your remote control can not control the aircraft, after opening DJI Fly/DJI GO 4 app, the app prompts “The aircraft is not connected to the remote control” or “The aircraft is not connected”, please refer to The app prompts an “Aircraft Disconnected” or “Aircraft not connected to RC” warning If your

In the “Introduction to DJI Intelligent Flight Battery Auto-Discharging Rules,” we learned that battery self-discharge appears when the battery is left idle for storage. When a battery automatically discharges to a sufficiently low battery level (in general: 10%), recharging is required to restore the