1. If the product is bound to a personal account but you have forgotten the password and cannot log in, please refer to: What should I do if I cannot log in to my DJI account or forgot my password?
2. If you received your product through a second-hand transaction, gift from friends or family, or by other means, please read this article and try to contact the original owner for assistance with unbinding the device.
3. If you are unable to contact the original owner, please click here to apply for unbinding.
• This questionnaire is only for applying to remove the binding between a DJI account and the aircraft or remote controller.
• Your application only serves as a request to initiate the unbinding process. DJI will notify the original account holder based on the information you provide. The unbinding operation needs to be performed by the original account holder.
• For the security of all users’ accounts, if the original account holder does not respond or refuses your unbinding request, DJI will not be able to assist you in unbinding.
• For privacy reasons, we are unable to inform you whether the original account holder has completed the unbinding process. You can check the binding status by logging into the DJI app (e.g., DJI Fly, DJI Pilot 2) and viewing the device management page.
When using a drone for the first time after unboxing, the drone, remote controller, and DJI account will automatically bind during activation to ensure the drone functions properly. If your device has been gifted or acquired through a second-hand transaction, and the previous owner has not completed the account transfer (i.e., changing the account associated with the device), you may encounter the following flight restriction prompt:
It is advisable that, following a second-hand transaction or gift, you manually rebind the drone, remote controller, and account to complete the binding relationship and ownership verification.
The process of re-binding is divided into the following three steps:
Step 1: Contact the original owner to unbind the drone and the original account.
Step 2: Once the previous owner has successfully unbound the drone from their account, the new owner can proceed to bind the drone to their account.
Step 3: The new owner then binds the drone to the remote controller.
Applicable Products
• DJI Mavic Series: DJI Mavic 4 Pro, DJI Mavic 3 Pro, DJI Mavic 3 Pro Cine, DJI Mavic 3 Classic, DJI Mavic 3 Cine, DJI Mavic 3.
• DJI Flip Series: DJI Flip.
• DJI Neo Series: DJI Neo.
• DJI Air Series: DJI Air 3S, DJI Air 3, DJI Air 2S, Mavic Air 2.
• DJI Mini Series: DJI Mini 4K, DJI Mini 4 Pro, DJI Mini 2 SE, DJI Mini 3 Pro, DJI Mini 3, DJI Mini SE, DJI Mini 2.
• DJI Avata Series: DJI Avata 2, DJI Avata
Step 1: Contact the original owner to unbind the drone and the original account.
1. Log in to the DJI Fly app with the original DJI account bound to the drone.
2. Tap [Profile > Device Management > Select Device > Remove Device from Account > Device Unbinding Info > Next].
3. Check the account and drone serial number (SN), and tap “Confirm” to complete unbinding.
❗️ Note: It is recommended that the original owner unbind after confirming the transaction or gift is completed to avoid personal property loss.
Step 2: Once the previous owner has successfully unbound the drone from their account, the new owner can proceed to bind the drone to their account.
1. Log in to the DJI Fly app with a new DJI account, and connect the drone, remote controller, and mobile phone.
2. Tap [Profile > Device Management > Select Device > Remove Device from Account > Device Unbinding Info > Next].
3. Check the account and drone serial number (SN), and tap “Confirm” to complete binding.
❗ Note: When binding DJI Avata series or the goggles products, please connect to the mobile device.
Step 3: The new owner binds the drone to the remote controller.
1. After connecting the drone to a remote controller, select “Value-added Service” in “Device Management” and tap “Bind New Device”.
2. Read through “Remote Controller Binding Info”, and tap “Next”.
3. Check the account, drone serial number (SN), and remote controller SN, and tap “Confirm” to complete binding.
FAQ
How do I check the currently bound account?
1. Check the account bound to a known drone: Tap [Profile > Device Management] to see the bound account.
2. To check the devices associated to a known account, log in to the DJI Fly app and view all devices associated with the account under “Profile > Device Management”.
The device functions properly with the original associated account, so why is there a need to unbind or rebind it?
1. When the binding relationship between the account, drone, and remote controller does not match the actual usage situation, it is usually due to using a non-bound account, or a non-bound remote controller.
• Operating with a non-bound account permits normal flight; however, in the event of a flyaway incident, only a bound account can produce a Flyaway Report.
• Using a non-bound remote controller, the app will prompt that the connected device is not bound to the drone, and there will be a limited number of flights.
2. If the remote controller with a built-in screen or the mobile app has not been connected to the internet for over 90 days, the app will log out of the current account. Using the drone without logging into an account will result in flight altitude and distance limits (maximum altitude of 30 meters and maximum distance of 50 meters).
3. If you log in with an unbound account, any cases such as flyaway or repair may be affected by the mismatched binding relationship, causing inconvenience to you.
• In the event of a flyaway incident, Flyaway Report can only be produced by logging into the app with the bound account. If you cannot log into the bound account, you will be unable to complete the Flyaway Report, prevent the original aircraft from taking off, or access the related benefits of the flyaway service.
Why do I need to contact the previous owner to unbind it?
Please kindly note that only the account owner has the right to unbind the drone with the associated account.
The reason of this limitation is because of protecting the ownership of the product and in respect of the user privacy and regulations. Therefore, the only solution is to contact your seller or the one who you purchased from to ask for the previous owner to login to his/her account and unbind the drone first, who can unbind it remotely without connecting the physical aircraft. And then you can login to your own account to bind it without any problem.
What can I do if I purchased the drone from Amazon/BestBuy/Local dealers, Auction Houses or Auction Website, or Pawnshops?
You are advised to contact the support from Amazon/BestBuy/Local dealers, Auction house or pawnshop and ask for them to contact the previous owner to login to his/her account and unbind the drone firstly, who can unbind it remotely without connecting the physical aircraft.
Then you can login to your own account to bind it without any problem. The reason of this limitation is because of protecting the ownership of the product and in respect of the user privacy and regulations.
