If you want to learn details about the benefits provided by the service plan, please check out the related content or follow the outline of the article. To use DJI Care Enterprise, you can click and go to "Service Process".

Introduction to Service Plans

DJI Care Enterprise is an after-sales service plan specially designed for DJI Enterprise products, allowing you to fly with peace of mind without worrying about accidental damage. DJI Care Enterprise offers three packages that provide tailor-made and comprehensive services based on your needs: DJI Care Enterprise Basic, DJI Care Enterprise Plus, and DJI Care Enterprise (2-Year Plan).

You can click on this link to learn details about DJI Care Enterprise.

* Battery Replacement, Flyaway Coverage, and Factory Maintenance are only available for select DJI products. Refer to the Terms of Service or visit our FAQ page for complete details. Factory Maintenance is not available in Hongkong. Hong Kong only offers DJI Care Express Basic services. 

Purchase and Renew Conditions

1. DJI Care Enterprise includes DJI Care Enterprise Basic, DJI Care Enterprise Basic (2-Year Plan), and DJI Care Enterprise Plus. You can choose one according to your needs.

Purchase and bind DJI Care Enterprise if your DJI Enterprise device meets any of the following conditions:

① The DJI Enterprise device is brand-new and unactivated;

② The DJI Enterprise device has been activated for less than 15 days;

③ Less than 72 hours have passed after the DJI Enterprise device was repaired by an official DJI Service Center.

Note: If your product is under warranty, please record a video following <DJI Care Enterprise Video Verification Tutorial> and upload the video to the Cloud or video platform. After the video is uploaded, please refer to the video verification application template and send an email to support@dji.com. We will review the video and reply to your email within 1-3 business days. After the verification is passed and you receive a purchasing notice, you can purchase and bind DJI Care Enterprise within 72 hours.

2. You can renew DJI Care Enterprise Basic if meets all the following conditions:

① DJI Care Enterprise Basic or DJI Care Enterprise Basic (2-Year Plan) is purchased and the total purchased and bound service duration does not exceed 2 years;

② DJI Care Enterprise purchased has not yet expired or expired within 15 days. 

3. You can renew DJI Care Enterprise Plus if meets all the following conditions:

① DJI Care Enterprise Plus is purchased and the total purchased and bound service duration does not exceed 2 years;

② DJI Care Enterprise purchased has not yet expired or expired within 15 days. 

Covered Components

The covered components vary by different products. For details, please check the Terms of Service. 

Supported Models & Purchase method

Supported Models

Refer to the Supported Models section for detailed information.

Buy DJI Care Enterprise

Please Contact Your Local DJI Enterprise Dealer or DJI Enterprise Service.

* DJI Care Enterprise Plus for some products are already released on DJI Store, please click here to purchase.

Activating Your Service Plan

If you have purchased the DJI Care Enterprise activation code, you need to activate and bind the service plan to your device using the activation code on DJI's official website.

If you have purchased the Auto-Activated DJI Care Enterprise Bundle, an activation page will pop up on your device activation app, where you will be required to register and complete the activation and binding process.

If you renew DJI Care Enterprise on DJI Store, the renewal service plan will be automatically bound to your device without additional operation required.

Service Period

1. DJI Care Enterprise Basic, DJI Care Enterprise Plus

The 12-month service period comes into effect at 0:00 on the start date and expires at 24:00 on the expiration date, as specified in the service agreement.

2. DJI Care Enterprise Basic (2-Year Plan)

The 24-month service period comes into effect at 0:00 on the start date and expires at 24:00 on the expiration date, as specified in the service agreement.

* Even if the benefits of your DJI Care Enterprise have already been used up before expiration, the renewed DJI Care Enterprise service plan will not come into effect in advance.

Terms of Service and Service Fee

1. For the DJI Care Enterprise Basic or DJI Care Enterprise Basic (2-Year Plan) service, you need to pay a small replacement fee. Please click here for more details on the replacement fee. 

2. For the DJI Care Enterprise Plus, you will not have to pay any additional fees if the replacement cost is within the coverage amount. Please click here for more details on the coverage amount.

If the balance of your coverage amount is insufficient to pay for the repair or replacement fee, you will need to make up for the exceeding amount in order to enjoy the repair or replacement service.

3. To use the DJI Care Flyaway Coverage service, you will need to pay a replacement fee. Please click here for more details on the replacement fee.

You can click here to learn more about the Terms of Service and Service Fee.

Service Process

Online Repair Request

1. Registering your case

Please select “Repair” for the type of service at the time of registration. By selecting Online Repair Request, you need to send in the damaged product to the official DJI Service Center. Once the service center confirms the conditions of your product, you may choose whether or not to use DJI Care Enterprise.

2. Sending back the product

Following the repair request, send your DJI Enterprise device to the designated repair center as specified in the service agreement for the DJI Care Enterprise service you purchased. Please ensure that the items to be sent back are eligible for the service as specified in the agreement. Otherwise, DJI has the right to require you to send back such components or reject your replacement request.

If you want to use the battery replacement service provided by DJI Care Enterprise Plus for Matrice 350 RTK, please send the battery back with the drone together and select "DJI Care Battery Replacement" under "Others" in "Fill in the Incident Description" when requesting the repair service. Within the scope of the coverage, DJI will provide you with the battery replacement service by deducting the number of replacement batteries and collecting the original battery as proof of service provision.

3. Detecting the damage or malfunction

DJI Service Center will detect the damage or malfunction on your products.

4. Providing Services

After confirming that the damage to your device falls within the coverage of DJI Care Enterprise, DJI will send you a repair fee quotation. You can then choose to have your product repaired or replaced:

① DJI Care Enterprise Basic, DJI Care Enterprise Basic (2-Year Plan): After the replacement service is selected, you will receive a quote sheet for replacement. After you confirm the quotation and make the payment, DJI will arrange to send the replacement product.

② DJI Care Enterprise Plus: After the replacement service is selected and DJI determines that the replacement falls within the service coverage, a fee equivalent to the repair or replacement cost will be deducted from your coverage amount. If the balance of your coverage amount is insufficient to pay for the repair or replacement fee, you will need to make up for the exceeding amount in order to enjoy the repair or replacement service. After receiving your confirmation, DJI will arrange to send you the repaired or replacement product.

③ If you have selected the DJI Care Enterprise service, you need to send the original product back to DJI and the orginal product or parts will be retrieved by DJI as proof for providing you with a service.  To use the replacement service, DJI will not conduct any incident data analysis on your damaged product in the service.

5. Sign for the products

Upon completion of the service, DJI will send out the replacement unit or repaired product, which has been automatically bound to the DJI Care Enterprise of your original product. Additionally, the validity period of the covered services, as well as the official warranty period of the original product, will be inherited.

DJI Care Express

1. Registering the case and paying service fees

By selecting DJI Care Express, you choose to use the product accidental damage replacement service, and agree that DJI will not conduct data analysis for your damaged products during the replacement service and will retrieve your original products as proof of the replacement service. You need to pay the replacement service fee before submitting the case.

2. Sending back the product

After submitting the case, please send back all damaged product components that are within the service coverage, as specified in the service agreement for your DJI Care Enterprise. If you are unable to provide the related components required for the replacement service, DJI reserves the rights to require you to send back such components or reject your replacement request.

3. Signing for the product

DJI will send you a brand-new or equivalent to brand-new products in performance and reliability immediately upon receipt of your returned product. The replacement unit will be automatically bound to the DJI Care Enterprise of your original product, and the validity period of the covered services, as well as the official warranty period of the original product, will be inherited.

Maintenance Service

You can contact dealers or visit DJI's official website and fill in the DJI Care Factory Maintenance Service Application under the Maintenance Service FAQ in the Service Request and Inquiry page to obtain the maintenance code.

Then submit a maintenance application in the Maintenance Service page.

Return and Transfer

Return: If you return your device according to DJI’s return policy, you may request to cancel the DJI Care Enterprise service. The DJI Care Enterprise service cannot be canceled without the return of your bound DJI product, or once you have started using the service. 

Transfer: The DJI Care Enterprise service plan cannot be transferred.

FAQ 

Click the link to view.