Issue Descriptions

After the app enters the camera view or during flight, the app may prompt “No image transmission signal,” or the image transmission screen turns black.

 

Cause 1: Incompatible Firmware

The app version is not supported by the device firmware version. For example, the remote controller firmware previously installed is not supported by the aircraft.

 

Solution

After updating the firmware of the aircraft and remote controller to the latest version using the latest DJI GO 4 or DJI Fly app, check if this issue is fixed.

 

Cause 2: Signal Interference

The image transmission is easily affected by signal interference, such as . For example, radio signals.

 

Solution

First, check the current channel status in the app.

Second, choose “Auto” instead of “Manual” mode, whichas it can help automatically select the optimal channel.

If there is strong signal interference, please stop flying the aircraft in the current area, and find somewhere else without dense buildings.

· To check the channel status in DJI Fly, enter the camera view, tap “...” at the upper right corner, and then “Transmission”.

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· To check the channel status in DJI GO 4, enter the camera view, tap “...” at the upper right corner, and then “HD” (or “Wi-Fi” when connecting via Wi-Fi).

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Cause 3: Incorrect Orientation of Remote Controller Antennas

Solution

First, refer to this article: Introduction to the Orientation of the Remote Controller Antennas. If the issue remains after adjusting the orientation of the antennas, refer to this article to re-link the aircraft to the remote controller.

 

Cause 4: Incompatible or Corrupted MicroSDmicroSD Card

Solution

If a microSD card is insertedmounted, please remove it first, and insert mountit back after restarting the aircraft. Then, check if the issue is fixed.

 

Cause 5: Unsupported Mobile Device

The mobile device used is not compatible.

 

Solution

Re-launch the app, and re-connect the aircraft to check if the issue is fixed.

If not, it is recommended to try another mobile device, which should be included in the compatibility list.

 

If the issue cannot be fixed through the above solutions, please contact DJI Support for further assistance.