Applicable Products
DJI Care Refresh provides international coverage to:
Osmo Mobile Series: Osmo Mobile 8, Osmo Mobile 7, Osmo Mobile 7P, Osmo Mobile 6, Osmo Mobile SE, DJI OM 5, DJI OM 4 SE.
Ronin Series: DJI RS 4, DJI RS 4 Pro, DJI RS 4 Mini, DJI RS 3, DJI RS 3 Pro, DJI RS 3 Mini.
Osmo Action Series: Osmo Action 6, Osmo Action 5 Pro, Osmo Action 4, Osmo Action 3, DJI Action 2.
Osmo Pocket Series: Osmo Pocket 3, DJI Pocket 2.
Osmo 360 Series: Osmo 360.
Osmo Nano Series: Osmo Nano.
Regions Covered by the DJI Care International Warranty Service
At the moment, DJI Care Refresh is only available to customers in the U.S., Canada, Macao, EU countries, the UK, Switzerland, Norway, Australia, Mexico, Hong Kong, Taiwan, Japan, South Korea and Mainland China.
You can check whether DJI Care Refresh is available in your country on the DJI Online Store.To ensure that you can enjoy the services normally, DJI Care Refresh and the corresponding product must be purchased from the same country or region.
For more details, please contact DJI Support.
Continent | Country/Region | Customer Support Phone | Business Hours |
Asia | China | 86 4007000303 | Mon–Sun: 9:00-21:00 (UTC+8) |
Taiwan | +886 2 7752 4744 | Mon–Sun: 9:00 - 21:00 (UTC+8) | |
Macau | 853 6262 6330 | Mon–Sun: 9:00 - 21:00 (UTC+8) | |
Hong Kong | +852 3060 6038 | Mon–Sun: 9:00 - 21:00 (UTC+8) | |
Japan | 03 6634 4949 | Weekdays: 10:00 - 17:00 (UTC+9) | |
South Korea | 080 822 1456 | Mon–Fri: 10:00 - 19:00 (UTC+1) | |
Oceania | Australia | +61 1300 090 802 | Mon–Sun: 9:00 - 17:00 (UTC+10) |
North America | USA | +1 818 235 0789 | Mon–Sun: 6:00 - 18:00 (PST) |
Canada | +1 818 235 0789 | Mon–Sun: 6:00 - 18:00 (PST) | |
Europe | Germany | 49（0) 9771 906 990 | Mon–Fri: 8:00 - 17:00 (UTC+1) (Excl. holidays) |
United Kingdom | 44 2076603037 | Mon–Sun: 9:00 - 17:00 (UTC+1) | |
Switzerland, France, Italy, Belgium, Netherlands, Luxembourg, Bulgaria, Ireland, Denmark, Greece, Spain, Portugal, Sweden, Finland, Austria, Cyprus, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Slovakia, Slovenia, Romania, Croatia, Norway | +31 20 654 5202 | Mon–Sun: 9:00 - 17:00 (UTC+1) |
Conditions for DJI Care Refresh International Warranty Service
1. The product is eligible for International Warranty Service support.
2. DJI Care Refresh has been activated for the product and is still within the valid warranty period.
3. The product and the DJI Care Refresh service must be purchased in the same country or region.
4. Adhere to the terms and conditions of care refresh service applicable in the country or region where the international warranty service is applied for(For example, if you purchase products and DJI Care Refresh in Japan and request global warranty service while abroad. The replacement costs are based on the country or region where you applied for the DJI Care Refresh).
If DJI products specified in the Service Agreement are provided with International Warranty Service from DJI official stores or any other authorized channels with valid proof of purchase, you can apply for services at any of the global DJI official service centers that provide DJI Care Refresh services once DJI Support confirms that the product fault falls within the scope of service. The warranty period is determined in the place or region where the product was purchased. The judgment rules and replacement costs are based on the country or region where you applied for the DJI Care Refresh.
