Scenario 1: After a subject is selected, the gimbal does not respond to track it.

Applicable Products

DJI RS 4 Pro, DJI RS 4, DJI RS 3 and DJI RS 3 Pro

Possible Causes of Issue

1. The camera control cable is not connected properly.

2. There is a gimbal parameter error.

3. The camera control cable malfunctions.

4. There is an error with the DJI Ronin app.

Solutions

1. Please refer to DJI Ronin Image Transmitter Use Guidelines to check whether the camera control cable is connected properly.

2. Please refer to Guidelines of Restoring Gimbal Parameters/Bluetooth Password of Ronin Series Products to restore the gimbal parameters, and try again.

3. Use another USB-C to USB-C cable for testing.

4. Please make sure that the DJI Ronin app has been updated to the latest version. Click Here to check the latest version of the DJI Ronin app.

5. Refresh the firmware of DJI LiDAR Range Finder (RS) or DJI Ronin Image Transmitter.

Refreshing the DJI LiDAR Range Finder (RS) Firmware:

1) Connect the DJI LiDAR Range Finder (RS) to a computer using a USB-C cable. Launch the DJI Assistant 2 (Ronin Series), and log in with your DJI account.

2) Tap the “DJI LiDAR Range Finder” icon, go to the firmware update/downgrade page, and wait until the firmware update list is refreshed.

3) Select the firmware version that you wish to update/downgrade to, and tap “Update” or “Downgrade”. The firmware of DJI LiDAR Range Finder (RS) will update or downgrade automatically after the firmware is downloaded.

For the firmware refreshing steps of DJI Ronin Image Transmitter, please refer to Updating the DJI Ronin Image Transmitter Firmware.

6. If the issue persists after the going through the above steps, please provide the following information, and contact DJI Support for help.

1) Serial number and firmware version of the stabilizer;

2) Firmware version of DJI LiDAR Range Finder (RS) or DJI Ronin Image Transmitter (screenshot/picture of DJI Assistant 2);

3) A video showing the tracking effect after the gimbal parameters have been restored.

Scenario 2: After the subject is selected, the gimbal moves up and down during tracking.

Possible Causes of Issue

1. The tracking speed is too fast.

2. The scenario is complex, as the subject and the background cannot be clearly distinguished, resulting in subject recognition difficulty.

Solutions

1. After the format equivalent is calculated based on the camera or lens model, please refer to the table below to set the ActiveTrack speed. (The measurements in the ActiveTrack speed adjustment table were obtained on the A7M3 camera using lenses of different focal lengths. The performance varies based on different camera brands and lenses. Please adjust the speed by ±1 according to the actual situation.)

2. Please make sure that the tracking environment is bright enough.

3. Please make sure that there is a sharp contrast between the tracked subject and the background to clearly distinguish between the subject and background. 

Scenario 3: After the subject is selected, the gimbal is skewed to one side.

Possible Cause of Issue

The tracking speed is set too fast.

Solution

After the format equivalent is calculated based on the camera or lens model, please refer to the table below to set the ActiveTrack speed. (The measurements in the ActiveTrack speed adjustment table were obtained on the A7M3 camera using lenses of different focal lengths. The performance varies based on different camera brands and lenses. Please adjust the speed by ±1 according to the actual situation.)

Scenario 4: After the subject is selected, the gimbal rotates erratically or drifts. 

Possible Cause of Issue

The actual installation position of the camera is “horizontal”, but the ActiveTrack direction is “vertical”. 

Solutions

1. Please confirm the camera installation direction.

2. Please confirm the set ActiveTrack direction.

3. Make sure that the camera installation direction and the ActiveTrack direction are the same.

Tips:

1. If the ActiveTrack direction is set to “Vertical”, make sure that the bottom of the camera is close to the side of the tilt motor, and then install the camera.

2. For more precautions about using ActiveTrack in Portrait mode, please refer to How do I use ActiveTrack in Portrait mode on a DJI Ronin series product?

Scenario 5: After the subject is selected, the gimbal rotates erratically or drifts (for Ronin-S and Ronin-SC).

Possible Cause of Issue

There is an error with the display direction and actual direction on the ActiveTrack interface, resulting in a tracking error.

Solutions

1. Please turn your mobile phone in the reverse direction.

2. Please disable the “Orientation Lock” in the “Control Center” of the mobile device.

If the issue persists after going through the above steps, please contact DJI Support for help.