Issue Description

After the microSD card is inserted to the aircraft, the app prompts that there is an error with the microSD card.

Possible Cause of Issue

1. The microSD card is not compatible with the aircraft.

2. The microSD card is damaged.

3. The microSD card cannot be recognized as the aircraft port is damaged.

Solutions

1. Use a microSD card that is compatible with the aircraft. For the recommended microSD card, please refer to List of Recommended Storage Cards for Drones.

It is recommended to use a microSD card that meets the standard UHS-I Speed Class 3 or above.

2. Please try to install the microSD card to another device and see if the microSD card can be read normally. If not, use another microSD card. If yes, please take out the microSD card, back up the required information, format the microSD card, reset the camera parameters of the aircraft, and then insert it into the aircraft again.

Formatting the MicroSD Card via DJI Fly

In the camera view, tap the System Settings icon at the upper right corner of the screen, enter “Camera” and tap “Format”.

Formatting the MicroSD Card via DJI GO 4

If the issue cannot be fixed through the above solutions, please contact DJI Support for further assistance.